HORRIBLE CUSTOMER SERVICE THRU EMAIL

I WON’T EVER AGAIN BUY A PROGRAM THAT DOES NOT OFFER PHONE SUPPORT.

I have been struggling for 2 days trying to get DashLane to work again. I’ve uninstalled and reinstalled several times, but to no avail. I could not install the browser extension, so I was looking for the problem. It’s so cumbersome, time-wasting, and INEFFECTIVE to use email for customer support!!! They don’t even offer live chat. Waiting 24 hours for a wrong answer is just not acceptable in this day and age.

I made a terrible mistake choosing Dashlane for my passwords. Now, they are all lost. The instructions send to me DO NOT MATCH WHAT YOU ACTUALLY SEE ON SCREEN WHEN YOU TRY AND FOLLOW THEM.

I’ve requested a full refund for the premium version. I will post their answer after one is received (if it is received).

Jdm1033 about Dashlane - Password Manager, v4.1.0